Revision Refund Policy @ausassignment.com

Refund/Money-Back Guarantee Policy

AusAssignment.com promises a product that abides by all the instructions shared by the customer and is delivered on time. In case the company fails to keep its promises, customers are entitled to a partial or full refund as per the company’s policy.
Our policy enables the customer to ask for a refund in case we fail to keep our commitments. We aim to offer proper academic assistance and make sure that our customers are completely satisfied with the product. With a 95% satisfaction rate, we do everything to ensure you have the right assistance.
However, in rare cases, when things go wrong, customers can refer to our refund policy and apply for a refund. There are certain cases where we offer a full refund; let’s take a look at them.

No Delivery/ Partial Delivery/ Customer Cancellation

No Expert Assigned -

We assign experts as soon as students share their requirements with us. However, in rare cases when an expert is not assigned, customers are eligible for a 100% refund and will be notified as soon as possible.
The expert was assigned, but the customer decided to cancel the order midway through the order. In such cases, you are eligible for a 75%-100% refund based on the effort of the company to complete the work.
The expert was assigned, and the customer canceled the order when the deadline was near. In such cases, you are eligible for a 50%-0% refund based on the effort we have put into doing the work.

Late Delivery -

In case our expert is not well or had to leave due to some emergencies, customers might experience a delay in delivery. Customers can request a full refund only if they have not downloaded the work from our portal. If they have downloaded the solution from the portal, they will not be entitled to any refund.
We have always delivered every solution on time. However, at times, the delivery gets delayed because the customer fails to share all requirements on time. If you do not share all requirements on time, you will not get a refund for late delivery.

Work Not Meeting the Guidelines

The company accepts customisation requests and delivers projects tailored as per the requirements. We share a draft and ask for feedback before working on the final paper.

Disputed Claims—Customers can request a refund if we are unable to meet their expectations. In such cases, the company will investigate and share ways to rectify the errors. Still, if the customer is not satisfied with the result, they have the right to request a refund. The company will look into the reports and approve the refund after a thorough investigation. The company holds the right to approve or reject the request based on the investigation.
Plagiarised Content - If a customer claims the content we delivered is plagiarised, we ask them to share a Turnitin report to support the claim. In case it’s proved that our work is plagiarised, we share a full refund.

Duplicate Order/ Transaction

Accidental Duplicate Order - If the customer places a duplicate order, they must contact our customer support team without wasting any time. We will issue a 100% refund if it is an exact order.
Accidental Duplicate Transaction - You can place a request for a refund in case of duplicate transactions, and we will refund the amount.

Customers Are Not Eligible for Refunds in These Cases

Scoring Low Grades - The company does not guarantee good grades to students. The solutions shared must be used as a reference and are not ready for submission.
Change of Deadline - If there’s a change in deadlines, previously approved refunds due to delays and price recalculation are not applicable.
Editing, Proofreading, Formatting Orders - When you ask for proofreading, editing, and formatting of papers, you have to understand the changes made are in the original content written by you that might have contextual errors. We aim to add finesse to your paper, share feedback related to spelling, grammar, and such technicalities, and make no major changes.
Documentary Proof and Process - In case a customer fails to follow the guidelines and timeline to request a refund/claim/complaint, they are not eligible for any refund.

Response/Refund Processing Timelines and Process

A customer's expectations regarding quality and delivery timeline might differ depending on the nature of the work. In such cases, they are expected to file a refund request complying to the following guidelines: